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Branch Manager

JOB RESPONSIBILITIES:
Manages the employment process in a branch location, including hiring, training and performance management of staff and authorization of personnel and salary actions.
Assists in establishing performance standards and sales goals. Guides employee development efforts, coaches, mentors and defines training needs.
Keeps branch employees focused on Customer Service Delivery.
Collects statistics and analyzes data regarding customer sales trends and patterns, and makes recommendations for maximizing effectiveness of service delivery channels. Works with business line management to analyze service and staffing levels and to identify repeat customer service.
Safeguards cash assets and inventory in branch locations by implementing accounting and branch operations policies and procedures. Monitors all cash flow. Prepares various periodic reports to provide information for financial decision-making.
QUALIFICATIONS:
Bachelor's degree preferred.
A minimum of three years' progressively more responsible supervisory experience required, preferably in a sales, service or retail environment.
Prior management experience required.
Familiarity with business practices and accounting principles strongly preferred.
Strong leadership and mentoring skills required.
AAA Northeast is one of the largest and most innovative membership organizations in North America. It is a multi-business organization comprising more than 60 locations in a six-state area. We provide valuable roadside service to our 5.1 million members, as well as many specialized services such as Financial Services & Loans, Insurance, Travel, Discounts, Auto Glass, and Driver Training. AAA is a key advocate for issues impacting the traveling public, such as highway safety, road maintenance and related legislation. We have a unique organizational model and many of our businesses are the largest and most sought after in their industries. AAA Northeast employees help and serve as a way of life. Through a 100-year legacy of service stewardship, our employees make valuable contributions to our workplace and the community that surrounds us. In order to continue our mission, our organization is expanding and we need talented people to work alongside us in creating our next 100 years.
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