Solutions Development & Delivery Director - BCG U
WHAT YOU'LL DO As the Solutions Development & Delivery Director within BCG U you will lead the design, development and delivery of upskilling solutions to BCG clients around the worldYou will be responsible for a multidisciplinary team of upskilling and e-learning product owners, learning designers, SMEs, customer success managers and trainers responsible for designing, developing and delivering online and in person upskilling products & learning solutions to BCG clients around the worldYou are an operator first who loves to build new teams and capabilities, create new operational processes to develop new upskilling products and services that meet the unique needs of each of BCG U's clients based on geography, industry, capabilities and client strategyYou know how to deliver immediate value to clients both internally and externally, while building people, processes and capabilities that are ready to scale to deliver solutions better, faster and cheaper across geographies and a diverse portfolio of upskilling learning productsYou will be a key member of the BCG U leadership team, with input to help set the strategic agenda, define the annual priorities, design new processes and ways of working and delivering value to BCG clients who are looking to upskill their workforce to unlock business critical capabilitiesYou are familiar with learning science and upskilling best practices and are eager to drive BCG U's IP development forwardYou are comfortable with an agile way of working and managing teams accordinglyAs you build the solutions development & delivery process, your role will take you increasingly in front of internal and external clients to help support our commercial pipelineYou are a team player, and a respected leader with a track record of building teams and ways of working that deliver the outcomes for learners, clients and BCGYOU'RE GOOD AT Designing, testing, implement and scaling operational product development and delivery teams that create exceptional client impact and learner outcomes Owning BCG U upskilling service offerings for BCG U solutions & products, find synergies and ensure these offerings are periodically assessed and benchmarked with best in class offerings and lead efforts to deliver continuous improvement and customer delightProblem-solving and analytics to drive product development and delivery excellence Leveraging BCG's global knowledge base and talent to support BCG U product building and delivery effectively Understanding the learning industry and EdTech market and ability to network within this space Influencing and serving as a key decision maker in solutions strategy, development & delivery Building necessary internal networks to help build BCG U awareness within BCG and at the clients we serve, including proposals, pitches and client presentations Driving BCG U's IP development and knowledge management Participate in BCG internal forums to educate allied teams on BCG U offerings Build and sustain long term relations with Managing Directors and Partners and regional heads through high stakeholder satisfaction and promote cross referralsContinuous monitoring and course correcting of Business KPIs like response times, resolution times, user adoption, team billability, utilization, including client satisfaction and NPSAct as an escalation point for Managing Directors and Partners, clients and case teams, ensure necessary stakeholders (including team members) feel supported and you are vested to find a solution which is amenable and amicableAttract, recruit, and retain best in class talent across Learning Solutions and Client delivery in a global constructDeveloping a motivated a team, focusing on their professional development and leadership skills plus project delivery Collaborate with other leaders within and across regions to drive BCG U / Delivery strengthening initiatives as needed Managing ambiguity with a high level of comfort Self-starting with a strong work ethic, entrepreneurial drive to work autonomously and in a multinational team and fast paced work environment YOU BRING (EXPERIENCE & QUALIFICATIONS) Master's degree in business, product management, operations, learning science, technology or equivalent 10-15 years of overall experience and at least 8 years in directly managing service and product delivery in professional services organization or edtech organizationProven commercial experience in building a business and operations that supports a rapidly scaling commercial pipeline Consulting experience a plus Ability to influence and manage key stakeholders across the team, BCG and the client Ability to lead more complex, broader sub functional teams or projects fully independently and provide direction to others Ability to resolve complex issues and non-defined problems autonomously, with full business acumen Strong interpersonal skills, that builds credibility with internal and external stakeholders Analytics skills and tech-savviness Managerial experience in leading a team of customer success managers, operational delivery, customer onboarding, and product teams Building and managing a large cross functional team with strong background in Solution Development, Build and DeliveryStrong written and verbal communication skills Advanced knowledge in Outlook, PowerPoint, and Excel Familiarity with common EdTech programs and tools YOU'LL WORK WITH BCG U Managing Director and broader leadership team BCG U team of product owners and learning designers across regions BCGU team of delivery managers to ensure client satisfaction BCG U knowledge team BCG client service teams and Managing Directors/ Partners Other internal BCG team members ADDITIONAL INFORMATION Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described belowWe expect total annualized compensation for Denver-based employees to be approximately the following:
Base salary between $160,000- $185,000 (USD); placement within this range will vary based on experience and skill level Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of serviceContributions are vested immediately and there is no waiting period First year annualized target total compensation:
$193,200 - $223,387 (USD) At BCG, we are committedto offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullestWe pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecksAll of our plans provide best in class coverage:
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no costEmployees share in the cost of domestic partner coverage. Recommended Skills Metrics Program Management Benchmarking (Project Management) Strategic Planning Change Management Best Practices Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3p2g46lvq26gmskl5t', 'ExternalApply-j3p2g46lvq26gmskl5t'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Base salary between $160,000- $185,000 (USD); placement within this range will vary based on experience and skill level Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of serviceContributions are vested immediately and there is no waiting period First year annualized target total compensation:
$193,200 - $223,387 (USD) At BCG, we are committedto offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullestWe pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecksAll of our plans provide best in class coverage:
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no costEmployees share in the cost of domestic partner coverage. Recommended Skills Metrics Program Management Benchmarking (Project Management) Strategic Planning Change Management Best Practices Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3p2g46lvq26gmskl5t', 'ExternalApply-j3p2g46lvq26gmskl5t'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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